Shipping policy
Processing time
Orders are prepared and dispatched within 1–7 business days, depending on item type and quantity:
- Accessories: 1–3 business days
- Clothing (1–4 items): 1–5 business days
- Clothing (5+ items): 1–7 business days
Made-to-order and custom-made items may take longer; the production time is stated on the product page or agreed with you.
Processing times may be affected by Latvian national holidays. We also take two annual breaks: Christmas to early January, and two weeks in mid-July/August. Orders placed during a break are dispatched after it ends.
Delivery options
- Standard Delivery — international tracked postal service, handled by national postal operators (Latvijas Pasts, USPS, Royal Mail, Canada Post, etc.).
- Economy Courier — tracked courier delivery to your door (FedEx, UPS, DHL, Nova Post, Smart Post Itella, etc.).
- Express Courier (1–3 business days) — express courier shipping (FedEx, UPS, DHL).
All delivery methods include tracking. Delivery times are estimates and may vary by location, customs or carrier delays. Estimated shipping times for orders shipped by Latvian Post.
Customs and import taxes
- EU orders: no extra taxes or duties — we're local! Exception: territories outside the EU VAT area (for example the Canary Islands, Ceuta, Melilla and the Åland Islands) may charge import taxes, which are paid by the buyer.
- USA orders are shipped DDP (Delivered Duty Paid): import duties are paid by us when the parcel is shipped.
- Other international orders are shipped DAP (Delivered At Place), unless stated otherwise. The buyer is responsible for any import duties, taxes and customs fees.
We are not liable for delays caused by customs.
Tracking and collecting your parcel
You will receive a tracking number when your order ships. Please make sure your delivery address and phone number are correct. It is your responsibility to follow the tracking, collect your parcel on time (including from a post office, parcel locker or pick-up point) and respond to any notices from the carrier or customs. We may remind you if we notice that a parcel is waiting, but we are not obliged to do so.
If a parcel is returned to us because it was not collected, was refused, or the address provided was incorrect, reshipping is at your cost. Parcels sent outside the EU that are not collected may not be returned to us. If tracking shows a parcel as delivered but you have not received it, please contact us within 14 days. Full details are in our Terms of Service.
Returns and refunds
Customers in the EU can request a return within 14 days of delivery and must send the item back within 14 days of the request. Customers outside the EU can return items within 14 days of delivery. Hygienic and custom-made products are non-returnable.