Terms of service

Last updated: October 12, 2026

1. About us

This website (zolnar.com) is operated by SIA ZOLNAR, registration number 50203043561, Latgales iela 322B, 3rd floor, Rīga, LV-1063, Latvia ("ZOLNAR", "we", "us"). Email: info@zolnar.com.

These Terms of Service apply to the use of our website and to all purchases made on it. Together with our Refund Policy, Shipping Policy and Privacy Policy, they form the agreement between you and us. If you buy from our Etsy shop, Etsy's terms also apply, and our Refund Policy and Privacy Policy apply to the order.

2. Our products

Our garments and accessories are designed and made by hand in our studio in Riga, in small batches. We do our best to show the colours and details of our products accurately, but colours may look slightly different on your screen, and small variations between pieces are a natural part of handmade production and are not a defect. Please follow the care instructions on the label and in the product description.

Some products are made to order or made to your measurements. For custom-made items, you are responsible for providing correct measurements and options; please contact us before ordering if you are unsure.

3. Prices and payment

Prices are shown in euros and, where applicable, include VAT. Shipping costs are shown at checkout before you pay. For deliveries to the United States, import duties are paid by us when the parcel is shipped. For deliveries to other countries outside the EU, import duties, taxes and customs fees may be charged by the destination country; these are paid by the buyer.

We accept the payment methods shown at checkout. Payments are processed by our payment providers (such as Shopify Payments, PayPal, Stripe and Klarna); we do not see or store your full card details.

We may change prices at any time, but changes do not affect orders already placed. If a product is listed at an obviously incorrect price because of an error, we may cancel the order and refund you in full.

4. Orders and conclusion of the contract

Product pages on our website are an invitation to place an order. When you place an order, you will receive an automatic email confirming that we have received it. The contract is concluded when you receive this order confirmation.

We may decline or cancel an order before it is shipped, for example if the product is no longer available, the fabric has run out, there is an obvious pricing error, or we suspect fraud. In that case we will inform you and refund any payment in full.

Please make sure your contact and delivery details are correct. We are not responsible for delays or failed delivery caused by incorrect details provided by you.

5. Production and delivery

Production and delivery times are shown on the product pages and in our Shipping Policy. These times are estimates; if there is a significant delay, we will let you know. For consumers, the risk of loss or damage passes to you when you or a person you designate receives the parcel.

All parcels are shipped with tracking. The delivery confirmation provided by the carrier (tracking status, signature, photo or other proof of delivery) is treated as evidence that the parcel has been delivered.

If tracking shows your parcel as delivered but you have not received it, please check with your neighbours, building reception, parcel locker or local post office, and contact us as soon as possible, and no later than 14 days after the delivery date shown in tracking, so that we can open an investigation with the carrier within its deadlines. We may ask you to confirm in writing that you have not received the parcel. If the carrier confirms that the parcel was lost or delivered incorrectly, we will send a replacement or refund you. If the tracking shows the parcel as delivered and the carrier does not confirm a loss or delivery error, the order is considered fulfilled.

For deliveries outside the EU, to the extent permitted by applicable law, the risk of loss or damage passes to you when we hand the parcel over to the carrier. If such a parcel is lost or damaged in transit, we will file a claim with the carrier and pass on to you any compensation we receive.

Tracking and collecting your parcel. You will receive a tracking number when your order ships. It is your responsibility to follow the tracking, to collect your parcel on time (including from a post office, parcel locker or pick-up point) and to respond to any notices from the carrier or customs. If we notice that a parcel is waiting to be collected, we may remind you, but we do this as a courtesy and are not obliged to do so.

Returned parcels. If a parcel is returned to us because it was not collected, delivery was missed, it was refused, or the address you provided was incorrect or incomplete, we will contact you by email. We can reship the parcel at your cost, or refund your order minus the cost of shipping the parcel to you and back to us and any duties or fees charged to us.

Uncollected parcels outside the EU. If a parcel sent outside the EU is not collected or is refused, we may decide not to have it returned if the return shipping and customs clearance would cost more than is reasonable, or if you do not reply within 7 days after we contact you about it, or before the carrier's free storage period ends, whichever is earlier. In that case the parcel may be abandoned or disposed of by the carrier, and no refund is due.

6. Right of withdrawal, returns and cancellations

Your right to cancel an order or return a product, and the exceptions (such as custom-made items), are described in our Refund Policy.

7. Legal guarantee

Consumers in the EU have a legal guarantee of conformity: we are responsible for any lack of conformity that exists when you receive the product and becomes apparent within two years of delivery. If you believe a product is faulty or not as described, please contact us at info@zolnar.com with your order number and photos. Normal wear and tear, damage caused by improper care or use, and alterations made after delivery are not covered. This does not affect your other statutory rights.

How we handle complaints about faults. Please contact us as soon as possible after you notice the problem and send your order number, a description and clear photos or a video showing the fault. If the fault cannot be confirmed from the photos or video, we may ask you to send the item to us for inspection.

• If the item is faulty, we will repair or replace it, or, where this is not possible or reasonable, offer a price reduction or a refund, as provided by law. We will reimburse your reasonable costs of sending the item to us.
• If the inspection shows that the item is not faulty, or that the damage was caused by normal wear and tear, improper care or use, accidents or alterations, we will explain our findings and send the item back to you; in that case the shipping costs are paid by you.

Differences in fit or personal taste, and small variations typical of handmade items, are not faults. Questions about fit can be resolved through a return under our Refund Policy where it applies.

Payment disputes. If you have a problem with an order, please contact us first; most issues can be solved quickly. If you open a payment dispute or chargeback, we will provide the payment provider or marketplace with our records, including tracking information, photos and our correspondence with you. We may decline future orders where there is clear evidence of misuse of claims, returns or payment disputes.

8. Use of the website

You may not use our website for any unlawful purpose, to transmit malicious code, to interfere with its security or operation, to collect other people's personal data, or to scrape or copy its content by automated means.

All content on this website, including our designs, product photos, texts, graphics and the ZOLNAR name and logo, belongs to SIA ZOLNAR or is used with permission and is protected by intellectual property law. You may not copy, reproduce or use it for commercial purposes, including to make or sell copies of our designs, without our written permission.

9. Reviews and other submissions

If you send us reviews, photos, comments or other content, you confirm that you have the right to share it and that it does not violate the rights of others or the law. You allow us to use, publish and translate it, free of charge, in connection with ZOLNAR, for example on our website and social media. We may remove content that is unlawful, offensive or unrelated to our products.

10. Third-party links and services

Our website may contain links to third-party websites and services. We are not responsible for their content or practices; please read their terms and privacy policies.

11. Liability

We are liable in accordance with applicable law. We are not liable for losses that were not foreseeable when the contract was concluded, or for losses caused by events beyond our reasonable control. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for intentional misconduct or gross negligence, or any other liability that cannot be limited or excluded by law, nor does it affect your statutory rights as a consumer.

12. Personal data

How we process your personal data is described in our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. The current version is always available on this page. The Terms in force at the time you place an order apply to that order.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Latvia. If you are a consumer, this does not deprive you of the protection of the mandatory consumer protection laws of the country where you live.

If you have a complaint, please contact us first at info@zolnar.com, and we will try to resolve it. Consumers may also contact the Latvian Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs, www.ptac.gov.lv) or, for cross-border disputes within the EU, the European Consumer Centre in their country. Disputes may also be brought before the competent courts in accordance with applicable law.

15. Language

The original language of our website, product descriptions, these Terms of Service and our policies is English. Translations into other languages are provided for your convenience only. In case of any difference between the English version and a translation, the English version prevails, unless mandatory law requires otherwise.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force.

17. Contact

Questions about these Terms of Service can be sent to info@zolnar.com or by post to SIA ZOLNAR, Latgales iela 322B, 3rd floor, Rīga, LV-1063, Latvia.